Privacy Policy

Our Commitment to Your Privacy

At Mandt Truck & Trailer Repair ("MTTR Mobile," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (phone number, email address)
• Billing and payment information
• Vehicle information (make, model, VIN, license plate)
• Location data when you request emergency service
• Communication records (emails, phone calls, service requests)

Automatically Collected Information

• IP address and browser type
• Device information
• Website usage data (pages visited, time spent)
• Cookies and similar tracking technologies

1a. SMS Opt-In Details

Mandt Truck & Trailer Repair, LLC (d/b/a MTTR Mobile) sends SMS messages to customers who opt in via our website chat widget at mttrmobile.com. Users opt in by actively checking an unchecked SMS consent checkbox in the chat widget before submission. SMS messages are only sent to users who actively check this box.

Messages include service confirmations, dispatch and ETA updates, technician communications, invoice notifications, and follow-up communications. Message frequency may vary based on service activity. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time. Consent is not a condition of service — you may also reach us by phone at (320) 815-9662 or email at andy@mttrmobile.com without opting in to SMS. You must be 18 years of age or older to use this SMS service.

1b. No Sharing of SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our mobile repair services
• Process service requests and dispatch technicians
• Communicate with you about your service appointments
• Send invoices and process payments
• Respond to your inquiries and customer service requests
• Maintain service records and warranty information
• Send promotional offers and updates (with your consent)
• Comply with legal obligations and safety requirements
• Improve our website and user experience

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who help us operate our business (e.g., payment processors, scheduling software)
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Safety and Protection: We may share information to protect the safety and rights of our customers, employees, or the public
• Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings, but disabling cookies may affect certain website features.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, commonly used format

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and warranty information may be retained for several years for business and legal purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of personal information we have collected, and the right to request deletion of your personal information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: